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    Delivery policy, Terms & Conditions

    Delivery policy

     1. General Information

    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

    2. Delivery Location

    Items offered on our website are only available for delivery to countries which you can choose in the e-shop. Any shipments outside of these countries are not available at this time.

     3. Delivery Time

    An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

    Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays.

    Please note we do not ship on weekends.

     Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

     4. Shipping Costs

    Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

    Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

      5. Damaged Items in Transport 

    If there is any damage to the packaging on delivery, contact us immediately at info@glass4u.cz.

     6. Questions

    If you have any questions about the delivery and shipment or your order, please contact us at info@glass4u.cz.

     

    TERMS & CONDITIONS

    of the company
    Glass beads, s.r.o.
    with the registered office at Pelechov 59, 468 22, Železný Brod
    ID: 25485636, VAT ID: CZ25485636
    for the sale of goods by means of an online shop at the Internet address www.glass4u.cz


    INTRODUCTORY PROVISIONS
    These Terms & Conditions (hereinafter referred to as the “Terms & Conditions”) of the company Glass Beads s.r.o., with the registered office at Pelechov 59, 468 22 Železný Brod, ID: 25485636, VAT ID: CZ25485636 (hereinafter referred to as the “Seller”) regulate the mutual rights and obligations of the Contractual Parties arising in connection or on the basis of a purchase contract (hereinafter referred to as them “Purchase Contract”) concluded between the Seller and another individualor legal entity (hereinafter referred to as the “Buyer”) by means of the Seller‘s Internet shop. The Internet shop is operated by the Seller at the Internet address www.glass4u.cz by means of the web interface (hereinafter referred to as the “Web Interface of the Shop”).
    The Terms & Conditions also regulate rights and obligations of the Contractual Parties in using the website of the Seller at the address www.glass4u.cz (hereinafter referred to as the “Website”) and other associated legal relationships. The Terms & Conditions do not govern cases where a person intending to buy goods from the Seller acts within the framework of its business activity in ordering the goods.
    It is possible to agree on provisions which would differ from the Terms & Conditions in a Purchase Contract. Differing provisions in a Purchase Contract are superior to the provisions included in the Terms & Conditions.
    The provisions of the Terms & Conditions constitute an integral part of a Purchase Contract. The Purchase Contract and the Terms & Conditions are executed in the Czech language. The Purchase Contract may be drawn in the Czech language.
    The Seller may change or supplement the text of the Terms & Conditions. This provision does not affect the rights and obligations arising during the effect of the previous text of the Terms & Conditions.

    USER ACCOUNT
    The Buyer may access his user interface on the basis of his registration on the Website. The Buyer may order goods from his user interface (hereinafter referred to as the “User Account”). The Buyer may also order goods without registering, directly from the Web Interface of the Shop, if the Web Interface of the Shop allows him to do so.
    Quantity discounts once customer registered.
    When registering on the website and when ordering goods, the Buyer is obliged to provide correct and true details. The Buyer is obliged to update the details provided in the User Account in the case of any change. The Seller deems the details provided by the Buyer in the User Account and in ordering of goods to be correct.
    Access to the User Account is protected by means of a user name and a password. The Buyer is obliged to observe confidentiality with regard to the information necessary for accessing his User Account, and he takes into account that the Seller is not responsible for the breach of this obligation by the Buyer.
    The Buyer is not entitled to allow any third persons to use the User Account.
    The Seller may terminate a User Account in particular if the Buyer does not use his User Account for more than 2 years or if the Buyer breaches his obligations issuing from the Purchase Contract (including the Terms & Conditions).
    The Buyer takes into account that the User Account may not be available at all times, this applies in particular with regard to necessary maintenance of the hardware and software equipment of the Seller, or possibly to the necessary maintenance of the hardware and software equipment of third persons.

    CONCLUDING A PURCHASE CONTRACT
    All presentation of the goods located in the Web Interface of the Shop is of an informative nature and the Seller is not obliged to conclude a Purchase Contract with regard to these goods. The provision of section 1732, subsection 2 of the Civil Code shall not apply.
    The Web Interface of the Shop contains information on the goods including the prices of the individual items of the goods. The prices of the goods include the value added tax and all associated fees. The prices of the goods shall stay in effect as long as they are displayed in the Web Interface of the Shop. This provision does not prevent the Seller from concluding a Purchase Contract under individually agreed conditions.
    The Web Interface of the Shop includes also information on the costs associated with the packaging and delivery of the goods. The information on costs associated with the packaging and delivery of the goods given on the Web Interface of the Shop is valid only in cases where the goods are delivered within the territory of the Czech Republic.
    When ordering the goods the Buyer shall fill in an order form on the Web Interface of the Shop. The order form includes, in particular, information on:
    the ordered goods (the Buyer “places” the ordered goods in the electronic shopping basket of the Web Interface of the Shop),
    thepayment method of the purchase price of the goods, information on the required delivery method of the ordered goods, and
    information on the costs associated with the delivery of the goods (hereinafter referred to together as the“Order”).
    Before sending the Order to the Seller, the Buyer is allowed to check and change the details which the Buyer has entered in the Order, even with regard to the option of the Buyer to find out and correct mistakes made during the entering of details in the Order. The Buyer shall send the Order to the Seller by clicking on the “Send the order” button. The details given in the Order are deemed to be correct by the Seller. After receiving the Order, the Seller shall confirm the receipt of this Order to the Buyer without delay by means of electronic mail, and he shall do so on the electronic mail address of the Buyer which is given in the user interface or in the Order (hereinafter referred to as the “Electronic Mail Address of the Buyer”).
    According to the nature of the Order (the amount of goods, the amount of the purchase price, the estimated transport costs) the Seller is always entitled to request the Buyer to provide an additional confirmation of his Order (e.g. in writing or by telephone).
    The Contractual Relationship between the Seller and the Buyer comes into effect as a result of the delivery of the Order acceptance which is sent by the Seller to the Buyer by means of electronic mail to the Electronic Mail Address of the Buyer.
    The Seller agrees with the use of remote communication means for concluding a Purchase Contract. The Buyer shall bear the costs incurred by the Buyer in using the remote communication means in connection with concluding the Purchase Contract (costs ofthe Internet connection, costs of telephone conversations), and these costs do not differ from the basic rate.

    PRICE OF GOODS AND PAYMENT CONDITIONS
    The Buyer may pay the price of the goods and the possible costs associated with the delivery of the goods pursuant to the Purchase Contract in the following ways:
    in cash at the Seller’s place of business at Pelechov 59, 468 22 Železný Brod, upon prior agreement;
    by a credit transfer to the bank account of the Seller No.:43-8181940267/0100, at the company Komerční banka a.s. (hereinafter referred to as the “Bank Account of the Seller”);
    by a cashless payment by a payment card;EUROCARD/ MASTERCARD and VISA cards are accepted; it is a safe payment system of the company Global Payments Europe – Pay MUZO (3D secure);
    Together with the purchase price the Buyer is obliged to pay to the Seller also costs associated with the packaging and delivering of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price hereinafter refers also to the costs associated with the delivery of the goods.
    The Seller does not require from the Buyer any advance payment or other similar payment. This does not affect the provision of article 4.6 of the Terms & Conditions regarding the obligation to pay the purchase price of the goods in advance.
    In the case of a payment in cash the purchase price is payable upon the acceptance of the goods. In the case of a cashless payment the purchase price is payable within 14 days following the concluding of the Purchase Contract.
    In the case of a cashless payment the Buyer is obliged state the payment identifier when paying the purchase price of the goods. In the case of a cashless payment the obligation of the Buyer to pay the purchase price is met once the relevant amount is credited to the Seller’s account.
    The Seller is entitled to request the payment of the full purchase price prior to dispatching the goods to the Buyer in particular if the Buyer does not provide a confirmation of an Order (article 3.6). The provision of section 2119, subsection 1 of the Civil Code shall not apply.
    It is not possible to combine various possible discounts from the price of the goods offered by the Seller to the Buyer.
    If it is usual in business relations or if it is laid down by generally binding legal regulations, the Seller shall issue a tax document – an invoice – on the payments performed on the basis of the Purchase Contract to the Buyer. The Seller is a VAT payer. The Seller shall issue a tax document – an invoice – to the Buyer after the payment of the price of the goods and he shall send it in an electronic form to the Electronic Mail Address of the Buyer.

    Provided you add VAT nr. during the registration process all the prices without VAT will be displayed. Unless your VAT nr. is valid or you are not registered as VAT payers we are obliged to charge the VAT.

    WITHDRAWAL FROM THE PURCHASE CONTRACT
    The Buyer acknowledges that pursuant to the provision of section 1837 of the Civil Code it is not possible among others to withdraw from a Purchase Contract on the delivery of goods which have been tailor-made according to the requests of the Buyer or specifically for his person, from a Purchase Contract on the delivery of perishable goods as well as goods which have been irretrievably mixed with other goods following their delivery, from a Purchase Contract on the delivery of goods in sealed packaging which were taken out of the packaging by the consumer and which may not be returned from hygienic reasons, and from a Purchase Contract on the delivery of a sound or image recording or a computer program if the consumer has broken its original packaging.
    With the exception of a case listed in article 5.1 or another case in which it is not possible to withdraw from a Purchase Contract, the Buyer is entitled to withdraw from a Purchase Contract in accordance with the provision of section 1829, subsection 1 of the Civil Code within fourteen (14) days following the acceptance of the goods, and if the subject of the Contract are several types of goods or a delivery of several parts, this period commences on the day of the last delivery of the goods. The notice of withdrawal from the Purchase Contract shall be sent to the Seller within the period given in the previous sentence.For withdrawing from the Purchase Contract the Buyer may use a sample form which is provided by the Seller and which forms an appendix of the Terms & Conditions. The Buyer may also send a notice of withdrawal from the Purchase Contract to the address of the Seller’s establishment or to the Electronic Address of the Seller at info@glass4u.cz.
    In the case of a withdrawal from a Purchase Contract pursuant to article 5.2 of the Terms & Conditions the Purchase Contract shall be annulled from the beginning. The goods shall be returned to the Seller within fourteen (14) days following the withdrawal from the Contract. If the Buyer withdraws from the Purchase Contract, he shall bear the costs associated with the return of the goods to the Seller; this shall apply also if the goods cannot be returned by regular post due to their nature.
    In the case of a withdrawal from a Contract pursuant to article5.2 of the Terms & Conditions the Seller shall return financial means received from the Buyer within fourteen (14) days following the withdrawal from the Purchase Contract by the Buyer, and he shall do so in the same way in which he received the financial means from the Buyer. The Seller is also entitled to return the performance provided by the Buyer already upon the return of the goods by the Buyer or in another way if the Buyer agrees with it and if this does not result in further costs for the Buyer. If the Buyer withdraws from a Purchase Contract, the Seller is not obliged to return the received financial means to the Buyer before the Buyer returns the goods to the Seller or proves that he has sent the goods to the contractor.
    The Seller is entitled to unilaterally credit any claim for compensation of damage to the goods against the claim of the Buyer for the return of the purchase price.
    The Seller is entitled to withdraw from the Purchase Contract at any time before the goods are accepted by the Buyer. In such a case the Seller shall return to the Buyer the purchase price without undue delay by transfer to an account specified by the Buyer.
    If a gift is provided together with the goods to the Buyer, a deed of gift between the Seller and the Buyer is concluded with a condition of cancellation stating that if the Buyer withdraws from the Purchase Contract, this deed of gift loses its effect and the Buyer is obliged to return to the Seller both the goods and the gift.

    TRANSPORT AND DELIVERY OF GOODS
    If the method of transport is agreed on the basis of a special requirement of the Buyer, the Buyer shall bear the risk and possible additional costs associated with this type of transport.
    If the Seller is obliged by the Purchase Contract to deliver the goods to a place chosen by the Buyer in an Order, the Buyer is obliged to take over the goods upon the delivery.
    If due to reasons on the side of the Buyer it is necessary to deliver the goods repeatedly or in a different manner than was stated in the Order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different manner of delivery.
    Upon accepting the goods from the carrier the Buyer is obliged to check that the packaging of the goods is not damaged, and he shall inform the carrier of any damage without any delay. If the Buyer finds that the packaging has been tempered with and this points to an unauthorized entry in the shipment, the Buyer is not obliged to accept the shipment from the carrier.
    Further rights and obligations of the Parties regarding the transport of the goods may be regulated by special terms of delivery of the Seller if he has issued any such terms.

    RIGHTS FROM FAULTY PERFORMANCE
    The rights and obligations of the Contractual Parties regarding the rights issuing from faulty performance are regulated by relevant generally binding regulations (particularly by the provisions of sections 1914 to 1925, sections 2099 to 2117 and sections 2161 to 2174 of the Civil Code).
    The Seller is responsible to the Buyer that the goods are free of defects upon their take-over. In particular, the Seller is responsible to the Buyer that at the time the Buyer accepts the goods:
    the goods have properties which the Parties have agreed upon, and in the absence of such an agreement that the goods have properties which the Seller or producer described or which the Buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by the Seller and the producer,
    the goods are suitable for the purpose which the Seller states for their use or for which the goods of this type are usually used,
    the quality or design of the goods corresponds with an agreed sample or model if quality or design were determined according to an agreed sample or a model,
    the goods are of a corresponding amount, size and weight, and
    the goods meet the requirements of legal regulations.
    The provisions given in article 7.2 of the Terms & Conditions shall not apply to a defect in the case of goods sold for a lower price where the lower price was agreed on as a result of such a defect, to wear of goods caused by their regular use, and in the case of used goods they shall not apply to a defect corresponding to the extent of their use or to wear which the goods had at the time of their acceptance by the Buyer, or if the defect or wear issue from the nature of the goods.
    If a defect becomes apparent within six months following the acceptance of the goods, itis deemed that the goods were defective already at the time of their acceptance.
    The Buyer claims his rights from faulty performance at the address of the Seller‘s establishment in which it is possible to accept a complaint with regard to the range of the sold goods, possibly also at the Seller’s registered office or place of business. The moment when the Seller receives the returned goods from the Buyer shall constitute the moment when a complaint has been made.
    The return policy of the Seller may regulate further rights and obligations of the Parties associated with the Seller‘s liability for defects.
     
    OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTUAL PARTIES
    The Buyer acquires ownership of the goods by paying the total purchase price of the goods.
    The Seller is not bound by any codes of conduct pursuant to the provision of section 1826, subsection 1, letter e) of the Civil Code in his relation to the Buyer.
    The Seller provides extrajudicial settlement of consumer complaints by means of the electronic address info@glass4u.cz. The Seller shall send information about the settlement of a complaint of the Buyer to the Electronic Address of the Buyer.
    The Seller is entitled to sell the goods on the basis of a trade licence. An authorized Trade Register Office performs trade inspections within the framework of its competence. The Office for Personal Data Protection provides supervision in the field of personal data protection. The Czech Trade Inspection Authority provides among others supervision in a defined scope of the observance of Act No.: 634/1992 Sb., on the protection of a consumer, as amended.
    The Buyer hereby assumes the risk of a change in the circumstances pursuant to section 1765, subsection 2 of the Civil Code.
     
    PROTECTION OF PERSONAL DATA AND POSTING OF BUSINESS COMMUNICATION
    Personal data protection of the Buyer who is an individual is provided by Act No.:101/2000 Coll., on the protection of personal data, as amended.
    The Buyer agrees with the processing of the following personal details: name and surname, address of residence, identification number, VAT identification number, electronic mail address, telephone number (hereinafter referred to together as the“Personal Data”).
    The Buyer agrees with the processing of the Personal Data by the Seller for the purposes of performing the rights and obligations issuing from the Purchase Contract and for the purposes of managing the User Account. Unless the Buyer selects a different option, he agrees with the processing of the Personal Data by the Seller also for the purposes of sending information and commercial messages to the Buyer. The approval with the processing of the Personal Data in full extent according to this article does not constitute a condition which would by itself make it impossible to conclude the Purchase Contract.
    The Buyer takes into account that he is obliged to provide correct and true personal data (during registration in his User Account, in an Order made from the Web Interface of the Shop), and that the Buyer is obliged to inform the Seller without delay of any change in his personal data.
    The Seller may authorize a third person, as a processor, with the processing of the personal data of the Buyer. Apart from the persons delivering the goods, the Seller shall not hand over personal data to any third persons without a prior approval of the Buyer.
    Personal data shall be processed for an indefinite period. Personal data shall be processed in an electronic form by an automatic method or in a printed form by a non-automatic method.
    The Buyer confirms that the provided personal data are exact and that he has been instructed that the provision of personal data was voluntary.
    If the Buyer believes that the Seller or the processor (article9.5) processes his personal data contrary to the protection of the private and personal life of the Buyer or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their use, he may:
    ask the Seller or the processor for an explanation,
    request that the Seller or the processor eliminate the caused state.
    If the Buyer requests information on the processing of his personal data, the Seller is obliged to provide him with such information. The Seller is entitled to require an adequate remuneration for providing information pursuant to the previous sentence, the remuneration, however, shall not exceed the costs required for providing the information.
     
    SENDING OF BUSINESS COMMUNICATION AND STORING OF COOKIES
    The Buyer agrees with the sending of information associated with the goods, services or the plant of the Seller to the Electronic Mail Address of the Buyer and he also agrees with theSeller sendingcommercial messages to the Electronic Mail Address of the Buyer.
    The Buyer agrees with the storing of the so-called cookies on his computer. If it is possible to make a purchase on the Website and perform the obligations of the Seller issuing from the Purchase Contract without the storing of the so-called cookies on the computer of the Buyer, the Buyer may withdraw his approval defined in the previous sentence at any time.
     
    DELIVERING
    The Electronic Mail Address of the Buyer given in his User Account or provided by the Buyer in the Order may be used for the purposes of delivering.
     
    FINAL PROVISIONS
    If the relationship associated with the use of the Website or the legal relationship established by the Purchase Contract include an international (foreign) element, then the Parties agree that the relationship shall be governed by the Czech law.This does not affect the consumer rights issuing from generally binding legal regulations.
    If any provision of the Terms & Conditions is or becomes invalid or ineffective, a provision whose meaning corresponds as closely as possible to the invalid provision shall replace it. Invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Amendments and appendices of the Purchase Contract or the Terms & Conditions shall be executed in a written form.
    The Purchase Contract, including the Terms & Conditions, is archived by the Seller in an electronic form and it is not accessible.